At Arroz.pk, customer satisfaction is our top priority. We strive to provide high-quality rice varieties and ensure a seamless shopping experience. However, we understand that there may be occasions where a refund is necessary. This policy outlines the conditions and process for refunds.

1. Eligibility for Refunds

• Product Condition: Refunds are available for items that are unused, unopened, and in their original packaging.
• Damaged or Defective Items: If you receive an item that is damaged or defective upon delivery, please contact us within 7 days of receiving your order to initiate a refund.
• Incorrect Orders: In the rare event that we send an incorrect item, please reach out to our customer support within 7 days of receipt.

2. Non-Refundable Situations

• Opened or Used Products: We cannot accept refunds for items that have been opened or used, as we prioritize hygiene and food safety.
• Change of Mind: Refunds are not available for a change of mind after the product has been shipped.
• Late Requests: Requests for refunds made more than 7 days after delivery will not be eligible.

3. Refund Process

• Contact Us: To request a refund, please contact our customer service team at [email address] with your order number, photos (if applicable), and reason for the refund request.
• Inspection and Approval: Once your request is received, our team will review it and notify you of the approval or rejection of your refund.
• Return Shipping: For approved refunds, customers may be responsible for return shipping costs unless the product is defective or incorrect.
• Refund Completion: Approved refunds will be processed within 7–10 business days to your original payment method.

4. Contact Us

For any questions about this policy or assistance with your order, please reach out to our customer support team at +92 300 9696 420 or habibgroup1@gmail.com.